Refund & Return Policy

Penguin Refund & Return Policy

At Penguin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 15 Days Money Back Guarantee.

Eligibility for Returns

You may request a return if:

• The product is damaged or defective

• The wrong item was delivered

• The item is unused and in original condition

Return Time

Customers must request a return within 15 days of receiving the order.

Refund Process

Once we receive and inspect the returned product, we will process your refund within 5–7 business days.

Non-Returnable Items

• Used or worn items

• Items without original packaging

• Clearance or sale items (if applicable)

Return Shipping

Customers may be responsible for return shipping costs unless the product is damaged or incorrect.

To start a return, contact our support team.